We want to be able to ship to customers globally with a minimum of fuss and a minimum of international barriers. Wherever you are in the world as a Spatzwear customer, we’re set up to respond like a local company. From the start, TBM Solution adapted to that.
TBM Solution have the ability to be agile, react and perform under pressure. They look after you and do what’s best for your business. It’s much more of a personal relationship where they’re your partner – not like a larger 3PL company where you’re just a number.
For us to commit to a certain level of service to our customers, we need a comfort factor that a distributor can commit to that level of service for us – and that’s what we get with TBM Solution. The experience has to be seamless for the customer, as it’s our reputation on the line.
We wanted faster communication and a dedicated account manager, as well as a partner who shared our entrepreneurial spirit and attitude to problem solving.
If you’re a small business, wondering ‘should I or shouldn’t I go with a fulfillment centre?’ You get your time back, which is invaluable if you want to grow your business. The Smooth Stick is about making your day run easier – and that’s how I feel about TBM Solution.